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Home
About UsOur StoryTeamCareers
ServicesConsultingDevelopmentSupport
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Contact
AND Group Co
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Principal Office

Jacob Town, Japan Freeway, Adjacent Lonestar
Paynesville City, Montserrado County, Liberia

Contact: support@ekddigital.com

© 2025 - 2025 AND Group Co. All rights reserved.
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Technical Support Services

Comprehensive support solutions to keep your systems running smoothly, resolve issues quickly, and optimize performance for business success.

Support Plans

Standard Support

Business Hours Coverage

Reliable support during business hours with guaranteed response times to address your technical issues and questions.

  • 8-hour response time
  • Email and ticket-based support
  • Business hours coverage (9AM-6PM)
  • Knowledge base access
Get Standard Support
Most Popular

Premium Support

Extended Coverage

Enhanced support with faster response times, priority handling, and extended coverage hours for business-critical systems.

  • 4-hour response time
  • Email, ticket, and phone support
  • Extended hours (7AM-10PM)
  • Dedicated support specialist
  • Monthly performance reports
Get Premium Support

Enterprise Support

24/7 Comprehensive Coverage

Full coverage support solution with round-the-clock assistance, fastest response times, and proactive system monitoring.

  • 1-hour response time
  • 24/7 support coverage
  • All communication channels
  • Dedicated support team
  • Proactive monitoring & alerts
  • Quarterly business reviews
Get Enterprise Support

Our Support Services

System Maintenance & Updates

Regular maintenance and updates to keep your systems secure, stable, and running at peak performance.

  • Scheduled maintenance windows
  • Security patches and updates
  • Version upgrades

Infrastructure Support

Comprehensive management and support for your IT infrastructure, ensuring reliability and optimal performance.

  • Server management
  • Network configuration & optimization
  • Cloud infrastructure management

Performance Optimization

Analysis and optimization of your systems to maximize performance, efficiency, and user experience.

  • Application performance tuning
  • Database optimization
  • Load testing and scalability analysis

User Support

End-user assistance and training to ensure your team gets the most out of your technology investments.

  • Help desk services
  • Technical troubleshooting
  • User training and documentation

Monitoring & Analytics

Proactive monitoring and analytics to identify issues before they impact your business and drive continuous improvement.

  • 24/7 system monitoring
  • Performance analytics
  • Trend analysis and reporting

Incident Response

Rapid response to critical incidents with established protocols to minimize downtime and restore normal operations quickly.

  • Emergency support
  • Root cause analysis
  • Incident documentation & prevention

Our Support Process

1

Request Submission

Submit your support request through our ticketing system, email, or phone

2

Triage & Assignment

Your request is prioritized and assigned to the appropriate specialist

3

Resolution

Our technical team works to resolve your issue according to SLA timeframes

4

Follow-up

We confirm resolution and gather feedback to continuously improve our service

Ready for Reliable Technical Support?

Contact us today to discuss which support plan best fits your business needs and how we can help keep your systems running optimally.

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